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Jessica

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  • Can I return my KIDBOX?

    Absolutely!  Once your box is delivered, you have seven days to decide if what you’d like to keep. If you want to return any styles, log onto your account and select the items you are returning bef...

  • What if I only want few styles in the KIDBOX?

    If you would only like to keep a few styles in your box, you are charged the KIDBOX price listed on the invoice inside your box!  Once your box is delivered, you can log into your account and tell ...

  • When will my payment method be charged?

    When your box is delivered, you have seven days to decide whether or not you would like to keep, return or exchange any items. Log into your account and confirm your choices. Once confirmed, your b...

  • How will KIDBOX get in contact with me?

    As a registered user of KIDBOX you agree to receive e-mails critical to your account and transaction(s), or promoting special offer(s) about KIDBOX, such as shipment and order notifications.

  • I'm having trouble logging into my Account, can you help?

    If you're using Internet Explorer, please try again in another browser (Chrome or Firefox work best). If you're still having trouble, try logging out and resetting your password by selecting Forgot...

  • How do I change my e-mail address on my account?

    If you would like to change the email address connected to your account, please contact us athelp@kidbox.com.

  • How do I change my password on my account?

    Head to My Account and select the icon on the top right of the screen. An option for settings willappear, and you can select Reset Password. If you have any trouble, please contact us athelp@kidbox...

  • Does KIDBOX ship internationally?

    At this time, we only ship to the 48 contiguous United States. We hope to expand in the future!

  • Do you ship to APO/FPO/DPO addresses?

    At the moment, we do not currently ship to APO/FPO/DPO addresses.

  • What shipping method does KIDBOX use?

    We use FedEx SmarPost for our outbound shipping. Our boxes ship out of our warehouse with FedEx and are transferred to USPS for final delivery. Please note if you are returning any items, the prepa...