FAQ-Jet

COMMUNITY/SOCIAL MISSION

• How does KIDBOX help children in need?
• How can I start a conversation with my child about helping others?
• How can my child get even more involved in the KIDBOX social mission?
• Can my child apply to be a part of the KIDBOX Board of Directors?
• As a parent, how can I get more involved in the KIDBOX social mission?

GENERAL

• What is KIDBOX?
• How does KIDBOX work?
• How soon will I receive my box?
• Will you automatically send (and charge) for boxes?

BILLING

• How much does it cost?
• When will my payment method be charged?
• What payment methods can I use with KIDBOX?
• Will you notify me if there's a billing issue on my account?
• Can I use a promotion code on a Jet KIDBOX?

RETURNS/EXCHANGES

• Can I return my KIDBOX?
• What if I only want few styles in the KIDBOX?

SCHEDULING

• How often will I receive a KIDBOX?

SHIPPING

• What shipping method does KIDBOX use?
• Do you ship to APO/FPO/DPO addresses?
• Does KIDBOX ship internationally?

CANCELLATIONS

• How do I change or cancel a box?
• How do I disable my membership?
• How do I cancel my membership?

MY ACCOUNT

• How will KIDBOX get in contact with me?
• How do I change my e-mail address on my account?
• How do I change my password on my account?
• I'm having trouble logging into my Account, can you help?