FAQ-Walmart

COMMUNITY/SOCIAL MISSION

• How does KIDBOX help children in need?
• How can I start a conversation with my child about helping others?
• How can my child get even more involved in the KIDBOX social mission?
• Can my child apply to be a part of the KIDBOX Board of Directors?
• As a parent, how can I get more involved in the KIDBOX social mission?

GENERAL

• What is KIDBOX?
• How does Walmart KIDBOX stylebox work?
• Will you automatically send (and charge) for boxes?
• How soon will I receive my box?
• Do you ship internationally?

BILLING

• Can I use a promotion code on a Walmart KIDBOX stylebox?
• How much does it cost?
• What payment methods can I used with KIDBOX?
• Will you notify me if there's a billing issue on my account?

EXCHANGES

• Can I exchange for another size or another style?

RETURNS

• Can I return my KIDBOX?
• Can I return my box to a Walmart store?

SCHEDULING

• What if I do not want box(es) to ship out automatically each season?
• How often will I receive a Walmart KIDBOX stylebox?

CANCELATIONS

• How do I cancel my membership?
• How do I change or cancel a box?
• How do I disable my membership?

SHIPPING

• What shipping method does KIDBOX use?
• How long after placing my order will I receive my box?
• Do you ship to APO/FPO/DPO addresses?

MY ACCOUNT

• How do I change my password on my account?
• How do I change my e-mail address on my account?
• I'm having trouble logging into my Account, can you help?
• How will KIDBOX get in contact with me?