FAQ
Frequently Asked Questions
GENERAL
- What is KIDBOX?
- What makes KIDBOX different from other services?
- How does KIDBOX work?
- What kids' ages and sizes do you offer?
- Will you automatically send (and charge for) boxes?
- How soon will I receive my box?
BILLING
- Why do you take my credit card at check out if I only purchase the items I love later on?
- Why was my payment declined?
- When will my payment method be charged?
- What payment methods can I use with KIDBOX?
- There is a $1 to $2 charge on my statement. What is it?
- Will you notify me if there's a billing issue on my account?
MY ACCOUNT
RETURNS
- What if I select a return on My Account, but never put the items in the mail?
- How do I make a return?
- How long do I have to send back the items I’m not keeping?
- What if I lose my return label?
- What if I don't mark my return in My Account?
- What if I send back the wrong item(s)?
SCHEDULING
STYLE AND SELECTION
- Why does an item not match the size I requested?
- What types of items might you send me?
- What brands can I expect?
- Can I keep specific items?
- Can I request specific styles?
- How do I change my kid's age or style profile?