FAQ

COVID-19

• How will COVID-19 impact my KIDBOX deliveries?
• What is KIDBOX doing to ensure the safety of it’s staff and customers?
• Is KIDBOX doing anything to help the community?
• What if I'm having trouble returning my box?

COMMUNITY/SOCIAL MISSION

• How can I start a conversation with my child about helping others?
• How can my child get even more involved in the KIDBOX social mission?
• As a parent, how can I get more involved in the KIDBOX social mission?

GENERAL

• How does KIDBOX work?
• What kids' ages and sizes do you offer?

BILLING

• What forms of payment do you accept?
• Why was my payment declined?
• When will my payment method be charged?
• How can I update my billing information?
• How much does it cost?
• Does KIDBOX charge sales tax?

MY ACCOUNT

• I'm having trouble logging into My Account. Can you help?
• How do I change my email address or password?
• My kid outgrew KIDBOX. How do I delete a kid from my account?

RETURNS & EXCHANGES

• What if I select a return on My Account, but never put the items in the mail?
• How do I make a return?
• How long do I have to send back the items I’m not keeping?
• Where can I find my return label?
• What if I send back the wrong item(s)?
• Can I make a return after my 14 day trial period is closed?

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SHIPPING & SCHEDULING

• Do you ship internationally?
• How does scheduling work?
• Do you ship to APO/FPO/DPO addresses?
• How long does shipping take?
• Do you require a signature for delivery?
• What shipping method does KIDBOX use?

CANCELLATIONS

• How do I change or cancel my shipment?
• How can I cancel my membership?