How do I change or cancel a box? Jessica April 30, 2019 17:57 Updated Follow You can change or cancel your box up until the time it is processed for shipment. To make changes please email us at firstname.lastname@example.org , our team is happy to help! Related articles How do I change or cancel my shipment? My kid outgrew KIDBOX. How do I delete a kid from my account? How can I cancel my membership? Comments 0 comments Please sign in to leave a comment.