Once your box is delivered, you have 7 days to decide whether to return, exchange or keep any item in the box. Once you have confirmed your choices on your account you will not be able to edit your selections. If you need help adjusting your return, feel free to e-mail [email protected]!
Articles in this section
- What if I select a return on My Account, but never put the items in the mail?
- How do I make a return?
- How long do I have to send back the items I’m not keeping?
- What if I lose my return label?
- What if I don't mark my return in My Account?
- What if I send back the wrong item(s)?
- Can I make a return after I’ve confirmed my box?
- Some items came in sets or packs of 2 or 3. Can I return an individual item?
- How do size exchanges and returns work?
- What if the size I need is not available?